{"id":909,"date":"2021-12-09T10:40:10","date_gmt":"2021-12-09T09:40:10","guid":{"rendered":"https:\/\/wescan.io\/?page_id=909"},"modified":"2023-12-14T18:11:15","modified_gmt":"2023-12-14T17:11:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/wescan.io\/nl_be\/support\/faq\/","title":{"rendered":"Support | FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"909\" class=\"elementor elementor-909\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bd0c16a elementor-section-stretched elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bd0c16a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-340861b9\" data-id=\"340861b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-547f370d elementor-widget elementor-widget-heading\" data-id=\"547f370d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0e077 elementor-widget elementor-widget-text-editor\" data-id=\"1c0e077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Here you can find the answer to your question. This page contains the most frequently asked questions.<\/p><p style=\"text-align: center;\">Did you not find a suitable answer? Please send us an e-mail at info@3duniversum.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d33e822 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d33e822\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce8ebdc elementor-hidden-tablet elementor-hidden-phone\" data-id=\"ce8ebdc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac52076 sticky elementor-widget elementor-widget-text-editor\" data-id=\"ac52076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Table of contents:<\/strong><\/h5><ol><li><a href=\"#how-do-i-get-floorplan-nen-report\">How do I get to see my floorplan and NEN-report?<\/a><\/li><li><a href=\"#is-the-wescan-app-available-for-android\">Is the weScan app available for android?<\/a><\/li><li><a href=\"#do-i-lose-scans-if-sign-up-after-scanning\">Do I lose my scans if I sign up after scanning?<\/a><\/li><li><a href=\"#how-to-delete-my-account\">How to delete my account?<\/a><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f2eb6b\" data-id=\"3f2eb6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-643f7fe elementor-widget elementor-widget-menu-anchor\" data-id=\"643f7fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"how-do-i-get-floorplan-nen-report\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b88720c elementor-widget elementor-widget-heading\" data-id=\"2b88720c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I finished my scan. How do I get to see my floorplan and NEN-report?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd94397 elementor-widget elementor-widget-text-editor\" data-id=\"2dd94397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After texturing your scan you will directly see a medium quality on-server processed 3D model. This is a free service the weScan application provides. If you would like the floorplan and NEN report of your scan make sure you upload your scan. After uploading your scan will be finished within 1 business day.\u00a0<\/p><p>Make sure to check which package suits you best at: <a class=\"notion-link-token notion-enable-hover\" style=\"cursor: pointer; color: inherit; word-wrap: break-word; text-decoration: inherit;\" href=\"https:\/\/wescan.io\/nl_be\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\"><span class=\"link-annotation-unknown-block-id--1999263266\" style=\"border-bottom: 0.05em solid; border-color: rgba(55,53,47,0.4); opacity: 0.7;\">https:\/\/wescan.io\/pricing\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba13690 elementor-widget elementor-widget-menu-anchor\" data-id=\"ba13690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"is-the-wescan-app-available-for-android\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1317d elementor-widget elementor-widget-heading\" data-id=\"6e1317d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is the weScan app available for android?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4099d61 elementor-widget elementor-widget-text-editor\" data-id=\"4099d61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Due to the device limitation, we&nbsp;<span class=\"notion-enable-hover\" style=\"font-weight: 600;\" data-token-index=\"1\" data-reactroot=\"\">only support devices with LiDAR capabilities<\/span>, such as iPhone 12 Pro and iPad Pro. We will support more devices with similar capabilities as soon as they will be available in the future.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3d4ad0 elementor-widget elementor-widget-menu-anchor\" data-id=\"a3d4ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"do-i-lose-scans-if-sign-up-after-scanning\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ac4ece elementor-widget elementor-widget-heading\" data-id=\"26ac4ece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I forgot create an account. Do I lose my scans if I sign up now?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a89e96 elementor-widget elementor-widget-text-editor\" data-id=\"7a89e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, all your scans will be saved on your device. Whenever you sign up at a later stage to upload your scans, you will not lose your scans.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0428739 elementor-widget elementor-widget-menu-anchor\" data-id=\"0428739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"how-to-delete-my-account\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f73ab7e elementor-widget elementor-widget-heading\" data-id=\"f73ab7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to delete my account?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c29c7 elementor-widget elementor-widget-text-editor\" data-id=\"c3c29c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We respect your privacy and are committed to providing you with the control over your personal information. If you wish to delete your account and all data related to it, please follow the instructions below:<\/p><ol>\n<li><strong>Send an Email:<\/strong>\n<ul>\n<li>From the email address that is registered on our system, send an email to: <a href=\"mailto:info@wescan.io\">info@wescan.io<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>Subject Line:<\/strong>\n<ul>\n<li>Use the subject line: &#8220;Account Deletion Request.&#8221;<\/li>\n<\/ul>\n<\/li>\n<li><strong>Confirmation Email:<\/strong>\n<ul>\n<li>Once we receive your email, we will send a confirmation email to your registered email address to verify your request.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Account Deletion Process:<\/strong>\n<ul>\n<li>Follow the instructions in the confirmation email to complete the account deletion process.<\/li>\n<\/ul>\n<\/li>\n<\/ol><p>\n\n\n<!-- notionvc: 471134bd-d78d-4ca6-ad91-9300178014f8 --><\/p><p>Please note that the account deletion process may take a few days to complete. During this time, your account will be deactivated, and your personal information will be securely removed from our system.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28faaf29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28faaf29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b2fa4fd\" data-id=\"6b2fa4fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4af74b4b elementor-widget elementor-widget-spacer\" data-id=\"4af74b4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19acf6a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"19acf6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/nl_be\/support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Support Page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-410181c8 elementor-widget elementor-widget-spacer\" data-id=\"410181c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791f929 elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"791f929\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-repeater-item-e71a9b7\" href=\"https:\/\/twitter.com\/3duniversum?lang=en\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-3ddc077\" href=\"https:\/\/www.linkedin.com\/company\/27169273\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Here you can find the answer to your question. This page contains the most frequently asked questions. Did you not find a suitable answer? Please send us an e-mail at info@3duniversum.com Table of contents: How do I get to see my floorplan and NEN-report? Is the weScan app available for android? Do &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wescan.io\/nl_be\/support\/faq\/\"> <span class=\"screen-reader-text\">Support | FAQ<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":60,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-909","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/pages\/909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/comments?post=909"}],"version-history":[{"count":41,"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/pages\/909\/revisions"}],"predecessor-version":[{"id":1442,"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/pages\/909\/revisions\/1442"}],"up":[{"embeddable":true,"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/pages\/60"}],"wp:attachment":[{"href":"https:\/\/wescan.io\/nl_be\/wp-json\/wp\/v2\/media?parent=909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}